CONSUMER COMPLAINTS In the province of Ontario, the Consumer Protection Act (CPA) and other consumer protection legislation cover most consumer transactions. Canada has federal departments, agencies and government divisions that regulate and enforce statutes and regulations governing consumer products. Defective or dangerous products are the cause of thousands of injuries every year in Canada, including the pet industry. "Product liability law," and consumer complaints, and the legal rules concerning who is responsible for defective or dangerous products, is different from ordinary injury law, and this set of rules sometimes makes it easier for an injured person to recover damages. In a claim for negligence involving product liability the claimant must make the following claim: 1) Establish that the manufacturer owed you a duty of care; 2) That the manufacturer breached the standard of care; and 3) That the manufacturer's breach caused the damages that one suffered Manufacturers owe a duty of care to consumers so the test is easily met. Secondly, the standard may be breached if: (a) the manufacturer was either negligent in the design of the product; and/or (b) the manufacturer failed to warn consumers about possible risks or dangers when using the product in order to be successful in their claim. As a result of the above, the product is defective. Finally, under the third requirement, the defective product caused damages. To speak to a lawyer about regulations, a possible lawsuit or complaint, please contact our office.